Universal Banker I (Float)

TITLE : Universal Banker (Float)

REPORTS TO : VP, Regional Treasury & Operations Manager

LOCATION : Downtown Portland and Westside (Hillsboro)

FLSA : Non-Exempt

CATEGORY : Full Time

SHIFT : Monday - Friday 8 : 30am - 5 : 30pm

MEAL / BREAKS : One (1) paid 15-minute break per four (4) hours worked, and one (1) unpaid sixty (60) minute meal break.

SUMMARY

This position's designated office will be in Downtown Portland and will spend an average of two days per week at the Hillsboro office based on coverage needs. In each location the position is expected to meet and greet each client as he / she enters the Branch. Identify the needs of clients and prospects for a variety of general banking services through a pro-active, needs-based sales approach. Establish customer rapport and trust by projecting an attitude of "friendly professionalism", in order to exceed the client's expectations. Assumes responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.

ESSENTIAL DUTIES

• Greet each client as they enter the branch lobby. Offer banking products, services, and / or direct clients to proper area. Refer clients to Lending Advisor or appropriate team member.
• Be knowledgeable about and able to efficiently deliver a variety of general banking products and services. Assist and direct retail clients in a friendly and courteous manner. Counsel clients on Bank services, assisting in the selection of those services best suited to their needs while offering other bank services as appropriate.
• Effectively identify existing clients / families who appear to be reasonable prospects for additional Bank products / services; pro-actively communicate with those clients to ask for additional business.
• Be knowledgeable in processing savings, checking, and loan transactions with limited assistance. Post transactions and information to computer system and balance general ledger from the previous day's work.
• Cash checks according to policy.
• Provide operational support by balancing vault cash, processing cash shipments, performing certifications, ordering checks, and sending / receiving wires.
• Have a good understanding of the balancing process in order to balance cash drawer, reconcile daily transactions, and prepare end-of day deposits with limited supervision. If cash is over or short, post the transactions needed to balance in over / short.
• Process VISA cash advances.
• Understand the Bank's Customer Information File (CIF) system, and be able to maintain signature card files and report discrepancies to the Senior Client Services Officer or the Compliance / Risk Officer.
• Be able to explain online banking services to new or existing clients.
• Be familiar with Bank policies and procedures, FPS Banking System, and other computer-based systems as outlined in the Policy Manual.
• Operate computer terminal or personal computer to provide customer service assistance to include, but not limited to, stop payment orders, monetary transfers, address changes, changes to account ownership and / or account signer(s), account research, and bill pay services within given authority.
• Respond to inquiries or refer inquiries to the appropriate department or person, and exhibit the necessary follow through with clients and / or colleagues involved.
• Assume responsibility for special projects; gathers data and prepare reports for management.
• Ensures all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.
• Assist Client Services Advisors with opening accounts across all product lines. Provide documentation and follow up support as needed to ensure that all needs are met.
• Assist with administering client accounts by opening and / or closing certificates of deposit, personal and business accounts, and safe deposit boxes, collecting all required documentation to ensure compliance with Bank, BSA, and Patriot Act requirements.
• Assist with monitoring and tracking client portfolios to further deepen banking relationship via additional products and services.

SECONDARY DUTIES

GENERAL

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

DESIREABLE JOB QUALIFICATIONS :

PHYSICAL REQUIREMENTS