GCA Vice President

Vice President of Securitas Global Client Americas (GCA)

Distinguishing Characteristics : Full profit & loss responsibility for a portfolio of accounts.

Essential Functions :

Client Retention and Development

1. Champion a culture of operational excellence by ensuring consistent, high-quality service delivery across all client sites through collaboration with Region leadership, account ownership, structured performance reviews, service audits, and corrective action plans.

2. Build strategic partnerships with clients through regular engagement, quarterly business reviews, proactive management of security operations, and co-creation of innovation roadmaps aligned with client goals.

3. Lead the development and implementation of client-specific KPIs and scorecards; monitor performance and drive continuous improvement and accountability through data-driven insights.

4. Identify and scale best practices across the portfolio; introduce value-added services and innovative solutions that enhance client outcomes, relationships, and portfolio growth, and operational efficiency.

5. Collaborate with Region leadership to align service delivery with client expectations and market dynamics.

6. Lead contract negotiations that result in optimal business outcomes, renewals, and amendments with a focus on risk mitigation, tangible value creation, and long-term partnership.

7. Lead the successful orchestration of new business starts in the portfolio, ensuring a seamless and effective transition from sales to delivery.

8. Oversee the development of strategic account plans that align with both client and company objectives. Regularly conduct portfolio performance assessments to ensure team adherence to individual strategic account plans and assess the overall delivery health and profitability of the portfolio.

Operational and Financial Performance

1. Own the financial performance of the portfolio, ensuring profitability, cost control, and revenue growth through disciplined operational management.

2. Analyze operational and financial KPIs to identify trends, risks, and opportunities; implement corrective actions to optimize performance and margin.

3. Partner with Region leadership to ensure timely / accurate billing, collections, and achievement of Accounts Receivable targets.

4. Lead annual business planning and budgeting; monitor progress against objectives and adjust strategies as needed.

Innovation and Continuous Improvement

1. Foster a culture of innovation that enhances both the account profitability and the Client Value Proposition (CVP) by encouraging experimentation, piloting new technologies, and integrating client feedback into service enhancements.

2. Utilize Securitas' six-pillars to lead cross-functional initiatives to streamline operations, improve service delivery models, and reduce cost-to-serve.

3. Ensure knowledge of industry trends and emerging technologies; translate insights into actionable strategies that differentiate Securitas in the market.

Employee Development and Leadership

1. Develop Program Directors (PD's) to be commercially astute and equip them with the skills necessary to drive account growth through operational excellence. Mentor PD's to build high-performing, client-focused teams; provide coaching, feedback, and career development opportunities. May manage or direct the work of an associate or team.

2. Promote collaboration and knowledge sharing across portfolio's and regions to replicate success and drive consistency.

3. Conduct regular employee performance reviews and strategic account reviews; recognize excellence and address performance gaps with urgency.

4. Ensure compliance with all Securitas GCA delivery standards, applicable laws, regulations, and company policies, model ethical leadership and accountability.

Global Responsibility

1. Support clients in evaluating and implementing global security strategies; assess the feasibility, consistency, and scalability of service delivery across geographies.

2. Build and manage a global service network through strong relationships with Securitas regional teams and global partners (Certified Partner Program).

3. Monitor and evaluate global service delivery performance; share GCA best practices with global operations.

4. Lead the preparation of global RFI / RFP responses, including pricing strategies and coordination with Region and Country stakeholders.

Additional Responsibilities

1. Serve as the primary point of contact for assigned accounts in the absence of a dedicated PD, assuming full responsibility for service delivery and client satisfaction.

2. Perform other duties as required to achieve business objectives and support the growth of GCA.

Minimum Qualifications at Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Minimum Hiring Standards :

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

Education / Experience : Bachelor's degree and 5 or more years of experience in a field related to the security industry and / or business management, and substantial, progressively responsible experience in the security industry, including supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Certified Protection Professional (CPP) designation desirable. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Working Conditions (Physical / Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include :

Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include :

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.