Consultant / Senior Tier 2 Enginner

Job Title : Consultant / Senior Tier 2 Engineer

Location : Denver / Metro Area (On-site - As needed / Hybrid)

Job Type : Full-Time

Salary Range : $60,000 – $75,000 per year (Plus lucrative bonus program)

About Us :

PCG Systems is a dynamic Managed IT Services Provider delivering world-class technology solutions to businesses. We empower our clients through innovative IT strategies, robust cybersecurity frameworks, and cutting-edge cloud technologies. Join our team of industry experts and make a lasting impact in a fast-paced, client-focused environment.

Position Overview :

The Consultant / Senior Tier 2 Engineer plays a critical role within PCG Systems, providing expert-level support, consulting, and project leadership. This candidate will be an authority on Networking, Microsoft Infrastructure, Azure Infrastructure, Fortinet hardware, and best practices security. They will also serve as a Technical Account Manager for key clients, a mentor to junior staff, and a technical advisor for strategic projects. Looking for someone looking to grow into a Tier 3 role.

Key Responsibilities :

• Technical Expertise
• Architect, implement, and support advanced Networking solutions, including switching, routing, and wireless infrastructure.
• Manage and optimize Microsoft Infrastructure (AD, Group Policy, Exchange, and Hyper-V environments).
• Design and deploy Azure Infrastructure solutions (IaaS, PaaS, and hybrid environments).
• Configure, maintain, and troubleshoot Fortinet firewalls and security appliances.
• Proactively monitor, assess, and enhance client security postures, including vulnerability management, endpoint protection, and incident response.
• Technical Account Management
• Act as the primary technical advisor for assigned clients, ensuring their IT strategies align with business objectives.
• Conduct regular business reviews with clients, providing insights into system performance, potential risks, and improvement opportunities.
• Build strong relationships with client stakeholders, gaining a deep understanding of their business needs and goals.
• Coordinate with internal teams to ensure timely resolution of client issues and proactive delivery of services.
• Project Leadership
• Lead multi-phase client projects such as migrations, infrastructure upgrades, and advanced security deployments.
• Serve as a technical advisor to clients, helping align technology strategies with business goals.
• Coordinate with stakeholders to deliver projects on time and within budget.
• Escalation Point
• Resolve Tier 2 escalations across all technical disciplines.
• Troubleshoot complex environments and root-cause critical system issues.
• Mentorship & Collaboration
• Guide Tier 1 staff in troubleshooting and skill development.
• Collaborate with account managers to identify opportunities for enhanced client service.

Required Qualifications :

Experience

Technical Proficiency

Certifications (preferred) :

Core Competencies :

Benefits :

If you're ready to take on a leadership role within an innovative and collaborative environment, PCG Systems wants to hear from you! Join us and shape the future of IT solutions.