Director, Patient Financial Services

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions.

You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion.

You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes as we Advance Human Ability, together.

Job Description Summary

The Director, Patient Financial Services will manage the day-to-day activities of Patient Financial Services (PFS) personnel engaged in the billing, payor and self-pays collections, financial clearance and cross team support functions for patient accounts.

The Director, Patient Financial Services, recommends improvements, reduces denials, and facilitates efficient processing and patient accounting operations, including but not limited to assuring that timely and consistent follow up is done for patient accounts by payors for all hospital and physician accounts.

The Director, Patient Financial Services will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Director, Patient Financial Services will demonstrate Shirley Ryan AbilityLab Core Attributes : Communication, Accountability, Flexibility / Adaptability, Judgment / Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

Director, Patient Financial Services :

Manages activities of staff, ensuring efficient payment collection in order to maintain a stable and predictable cash flow

Assures insurance coverages are verified, credit situations are evaluated, payments are received and credited and delinquent accounts are followed up, in a timely, accurate and compliant manner

Partners with the Executive Director, Revenue Cycle to develop goals and objectives for areas of responsibility

Hires, trains, schedules, and evaluates the performance of subordinate personnel

Researches and recommends alternative procedures designed to reduce costs and minimize labor requirements

Evaluates and recommends process improvements, in coordination with the Revenue Cycle Trainer / Department Liaison and the Information Technology team

Collaborates with the Director, Payor Relations to ensure relationships with third party payors in order to resolve problems with claims, payment and appeals processes

Confers with and assists the Revenue Cycle Analytics team in the preparation of financial reports pertaining to denial management, credit balances, and accounts receivables

Reviews and analyses data and presents trends, movements and status to management

Assists the Billing Supervisor / Manager, Claims Follow-up Supervisor / Manager, Self-Pay Collectors Supervisor / Manager with daily prioritization of tasks

Leads the daily huddle with team to assist in the coordination of issue resolution, in collaboration with

Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab

Reporting Relationships

Reports directly to the Executive Director, Revenue Cycle

Provides oversight and has responsibility for direct report associates including : Billing Manager, Claims Follow-up Supervisor / Manager, Self-Pay Collection Coordinator / Supervisor, Financial Clearance Supervisor

Knowledge, Skills & Abilities Required

Knowledge of healthcare collection and billing practices, computer systems, basic finance and statistical analysis as normally acquired through completion of Bachelor's degree in Accounting, Business, or another closely related field.

Minimum 7 years of experience involving credit and collections, financial analysis, and third party payer procedures, in order to manage the functions and activities of the department.

Interpersonal skills necessary to effectively discuss financial problems and arrangements with various Institute and outside agency personnel.

Analytical skills necessary to examine patient accounts detect and resolve problems relating to accounts receivable and prepare and administer policies, procedures and budgets.

Excellent customer services skills.

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature

Some roles will have access to work remotely, and will be determined through the hiring and training processes