Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Bilingual Senior Customer Service Coordinator - Collections

Work from home opportunity available! If you're looking for a challenging role that includes the convenience of working virtually at home, a Capital One Customer Operations role may be the role for you! To be eligible, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. Locations include :

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

More than just a bank, more than just a career. At Capital One, we take care of our customers with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people, to people. That's life at Capital One.

Your voice is our voice. We'll champion you. It's important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates will :

Learn about the role. Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer's needs, problem solve and deliver a "wow" customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role. You'll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and / or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customerswe'll ensure you're supported with the tools, resources and experience to ensure you're up for the challenge!

You will investigate customer concerns, help create and implement process improvements and report trending customer issues. You may support other customer service advocates, who will reach out for help with a customer issue or complaint. You'll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.

Basic qualifications include :

Preferred qualifications include :

Work from home technology requirements include :

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from home location requirements include :

Your wellbeing is our priority. Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. Learn more.

Healthy body, healthy mind Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.

Save money, make money Secure your present and plan for your future with a 401K and Stock Purchase Plan.

Time, family and advice Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare.

We're united as one. Together, we're on a journey to create a more equitable future for all. We believe that filling the room with unique perspectives and experiences is valuable for everyone.

Our next chapter? It's yours to write. Individually and collectively, we impact millions of people and shape the future of banking. The diverse backgrounds, voices and experiences of our associates rally around a shared sense of purposeto make banking better for every customer.

At Capital One, we strive to attract the best people to give them the opportunity to be great. - Rich D. Fairbank, Chairman, Founder and CEO

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX : $49,774 - $49,774 for Sr. Risk Coordinator Chesapeake, VA : $49,774 - $49,774 for Sr. Risk Coordinator Tampa, FL : $49,774 - $49,774 for Sr. Risk Coordinator Lincoln, NE : $49,774 - $49,774 for Sr. Risk Coordinator Las Vegas, NV : $49,774 - $49,774 for Sr. Risk Coordinator Wilmington, DE : $49,77