Data Center Operations Support

Job Title : Data center Operations Support

Job Type : Part time role (20 Hours / Week)

Location : Harrisburg, PA 17110

100% Onsite role

Work hours : 2 days in the 1st week, 3 days in the 2nd week

1st week : Tuesday and Wednesday

2nd week : Tuesday to Thursday

JOB SUMMARY :

• Under limited supervision, the Technical Data Center Operations Support provides Smart Hands services in a Mission-Critical Data Center Environment.
• The Tech Data Ctr Ops Spt will work within a team environment in the Data Center installing and updating IT equipment and Data Center structured cabling.
• The Tech Data Ctr Ops Spt will be using IT Service Management, ITSM, and Data Center Infrastructure Management, DCIM, software tools governed by ITIL Change and Incident management.
• The Tech Data Ctr Ops Spt evaluates work requests against established Incident and Change Management Policies, collaborating with requestors to implement approved changes.
• The role involves using Knowledge Articles and experience to perform tasks in a focused domain using standard changes and developing new standard changes as needed.
• The Tech Data Ctr Ops Spt supports hardware / software maintenance, platform management, customer proprietary systems, COTS, or Unisys applications.
• They identify and resolve various issues, define approaches, and provide business and technical knowledge to achieve objectives.
• The role may involve working in a Command Center environment, such as Windows, Network, Backup, Storage, Database, or Mainframe, from a physical data center perspective.

KEY RESPONSIBILITIES :

KEY QUALIFICATIONS :