Revenue Cycle Systems Resource

Service Center Team Member

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 180 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Another factor that sets us apart from other companies is the quality of our most valuable resource our people. We are dedicated to living out our culture as defined by our core values, "CAPLICO" :

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally, promoting development that leads to continued success.

Job Summary

As a highly visible, accessible, and dedicated member of our service team, the primary purpose of this position is to support the revenue cycle (RC) management team and field partners in the revenue cycle including billing, collecting, and reporting regarding the home health, hospice, and home care industries.

Duties & Responsibilities

Support the accounts receivable functions under the supervision of the RC Systems Resource Lead.

Enhance the agencies' policies and procedures surrounding the revenue and accounts receivable cycles.

Assist agencies in the development and use of accounting policies and procedures, and establish rapport in and between departments so that each can realize the importance of accurate reporting procedures.

Monitor internal controls to ensure compliance with established procedures related to revenue and accounts receivable.

Partner with RC Portfolio Resources to monitor accounts receivable and develop action plans.

Provide expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff in software systems and processes.

Develop and utilize software reports for AR metrics and trends.

Monitor the workflow process within the system and alert appropriate organizational Resources.

Manage time equally between service center projects and field support.

Utilizes ticketing software by routing and troubleshooting claims and EMR issues.

Manage payor builds and updates for acquisitions, branch expansions, startups, and new contracts.

Assist in maintaining payor portals and access to clearinghouses.

Staff Development :

Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health, home care, and hospice fields, as well as to maintain a professional status.

Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.

Maintain and demonstrate company culture and values.

Job Requirements (Education, Experience, Knowledge, Skills & Abilities) :

2+ years of accounts receivable experience in Home Health, Home Care, and Hospice lines of business.

Experience assisting, training, and supporting business office managers at multiple sites is a plus.

Experience with the following platforms is preferred : HomeBase, QuickBooks, and Waystar.

Experience with the following forms is a plus : Wellsky (ClearCare), EZ Claim, HomeTrack, CareVoyant, and / or Axis Care.