Customer Service Representative

Job Description

Job Description

Description :

AFX, Inc. is a leading manufacturer of innovative, energy-efficient lighting solutions for commercial, hospitality, and residential environments. With over 80 years of design and engineering excellence, we’re committed to delivering high-performance lighting that enhances spaces and elevates experiences.

We’re looking for a Customer Service Representative who thrives in a fast-paced environment and is passionate about helping customers. In this role, you’ll be the first point of contact for our clients—providing timely, accurate support and ensuring every interaction reflects our commitment to quality and professionalism.

AFX, Inc. is where innovation meets reliability—and where your customer service skills can truly shine. If you're ready to make a difference and grow with a company that values excellence, we’d love to hear from you.

Requirements : Responsibilities

• Respond to customer inquiries via phone, email, live chat, and in-person with professionalism and care
• Process daily customer orders with accuracy and attention to detail
• Issue RMAs and credits for product returns
• Set up new customer accounts and representatives in our system
• Address customer concerns and escalate complex issues when needed
• Follow up on open cases to ensure timely resolution and satisfaction
• Maintain detailed records of customer interactions using internal CRM systems
• Identify and suggest improvements to service processes and strategies
• Support cross-functional teams and perform general administrative tasks as assigned

Qualifications :