Job Description
Theater Supervisor :
Accountable for supporting the manager on shift by overseeing the daily operations of the restaurant / theater, supervising staff, maintaining a clean and organized environment, and ensuring guest satisfaction with service and food.
Responsibilities :
- Ensures guests are attended to in a prompt, efficient and personalized manner.
- Ensures that the restaurant / theater facilities are kept clean, well-stocked and organized.
- Assists in the training of new team members, as well as the continuous training of existing staff.
- Works scheduled opening, mid, and closing shifts and attends additional required events (manager meetings, staff meetings, training seminars, etc.)
- Manages daily operations including cleanliness, R&M, organization, staffing, side work, checklist, MOD execution plan.
- Handles guest complaints and resolve issues timely.
- Assists in monitoring staff's compliance with safety, health code, and sanitation requirements.
- Ensures Guest Satisfaction with all services provided to them.
- Ensures timely reporting of team member / guest injuries or concerns to MOD or SGM.
- Provide exceptional guest service, promote hospitality and lead staff to do the same.
Requirements
E xperience & Qualifications :
At least 2 years of experience in large, complex operation with strong focus on food and beverage program, hospitality, and brand management. Progressive growth from hands-on, frontline roles to supervision preferred.Previous supervisory experience in hospitality industry preferred.Solid judgment, decision making, and conflict resolution skills with guests, staff, and peers.Solid communication skills, solid executive presence, self-confidence, and professional maturity.Good listener, patient in stressful situations and genuine in desire to resolve issues.Position will require frequent standing, bending / kneeling, lifting and carrying up to 50lbs.IPIC Team Member Incentives :
Medical, Dental and Vision Coverage (FT only).Career growth potential.Complimentary Movie Tickets and discounted meals.IPIC Theaters is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.