Director, Customer Success - Enterprise

Director, Customer Success - Enterprise

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You'll Do

As the Director of Customer Success Enterprise Accounts, you will lead the national Customer Success organization serving Edmentum's most strategic and high-value customers. You will oversee individual contributors, guiding a high-performing team responsible for retention, growth, and customer advocacy across complex, enterprise-level partnerships. This role will set the national vision for Enterprise account success, build scalable frameworks for engagement, and ensure best-in-class outcomes for our customers and for Edmentum's long-term growth. In this role you will :

Lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting Edmentum's top-tier strategic accounts.

Develop and execute a national customer success strategy aligned with organizational revenue, retention, and expansion goals.

Own performance metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores across strategic accounts.

Serve as Leadership sponsor for Edmentum's most complex customer relationships, partnering with C-level education leaders and state agencies to ensure long-term success.

Establish and refine playbooks for strategic account management, renewal forecasting, and growth planning.

Collaborate cross-functionally with Sales, Marketing, Product, and Operations to drive customer value and accelerate expansion opportunities.

Leverage data and insights to guide strategic decisions, track adoption trends, and proactively address risk across the customer lifecycle.

Represent Customer Success in company-wide strategic planning and executive business reviews.

Foster and coach individual contributors, promoting accountability, inclusion, and professional development across a distributed team.

Champion operational excellence, ensuring consistency in delivery, process optimization, and use of customer success technology platforms.

Partner with Product leadership to advocate for the voice of the customer in roadmap decisions and new product introductions.

Contribute to executive-level thought leadership, helping to shape the future of Edmentum's customer engagement model.

Who You Are

10+ years of experience in Customer Success, Account Management, or a related field, with proven leadership experience

5+ years of experience in EdTech or Education

Demonstrated expertise in strategic account management and long-term enterprise customer partnerships.

Deep understanding of customer lifecycle management, renewal and expansion strategy, and value realization frameworks.

Strong business acumen and ability to translate strategy into measurable outcomes.

Exceptional executive communication and relationship-building skills.

Ability to lead through influence and manage change in a dynamic, high-growth environment.

Strong analytical, operational, and organizational skills.

Ability to travel up to 20-30% nationally.

Passion for Edmentum's mission and a commitment to innovation and educational equity.

Pay range for this role : $130,000 - $140,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.