Financial Planning & Analysis Analyst 1MILLENNIUMSOFT • San Antonio, TX, United States

Financial Planning & Analysis Analyst 1

MILLENNIUMSOFT • San Antonio, TX, United States

20 days ago

Job type

Full-time

Job description

Roles & Responsibilities

Develop and manage workforce schedules and forecasts based on data and trends.
Monitor real-time performance and adjust staffing to meet KPIs.
Create dashboards and reports to track performance and identify improvements.
Analyze workflow data to support decision-making and process optimization.
Collaborate with IT for access, troubleshooting, and system integration.
Support Quality, Workforce, and Training functions through data-driven insights.
Manage PTO scheduling and assist in planning to maintain service levels.

Experience Required

2-4 years in Workforce Management, Real-Time Operations, or Contact Center Analytics.

Experience with forecasting, dashboards, and performance reporting in multi-site operations.

Skills & Certifications

Strong analytical and problem-solving skills.

Proficiency in Excel and WFM tools (e.g., Verint, NICE, Genesys).

Knowledge of contact center metrics and operational workflows.

Excellent communication and time management abilities.

Ability to collaborate across teams and manage shifting priorities.

Eligibilities & qualifications

Bachelor's degree in Business, Operations, Statistics, or a related field.

Strong analytical background and understanding of WFM processes.

Create a job alert for this search

Financial Planning Analyst • San Antonio, TX, United States

Related jobs

Financial Planning & Analysis Manager

Streamline Innovations • San Antonio, TX, US

Full-time

Quick Apply

The Financial Planning & Analysis Manager is responsible for the company’s financial projections and analysis of past performance. The position serves as a strategic partner to leadership and bu...Show more

Last updated: 30+ days ago

Board Certified Behavioral Analyst

BrightSpring Health Services • San Antonio, TX, United States

Full-time

Board Certified Behavioral Analyst.SpringHealth Behavioral Health and Integrated Care.SpringHealth Behavioral Health and Integrated Care. As a BCBA, you will play a key role in designing, implementi...Show more

Last updated: 30+ days ago • Promoted

Board Certified Behavior Analyst

Behavioral and Speech Institute of Texas, PLLC. • San Antonio, TX, US

Full-time

The Behavioral and Speech Institute of Texas, PLLC is a specialized ABA agency owned and operated by a Board Certified Behavior Analyst (BCBA) and a Speech-Language Pathologist.The institute focuse...Show more

Last updated: 14 hours ago • Promoted • New!

Sr. Programmer Analyst II

Argonaut Management Services, Inc • San Antonio, TX, United States

Full-time

Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...Show more

Last updated: 16 days ago • Promoted

Board Certified Behavior Analyst

Alpaca Health • San Antonio, TX, US

Part-time

Start your own ABA practice, powered by Alpaca Health.Alpaca Health helps BCBAs start their own ABA practice.Big corporations often churn out clients and staff in search of greater profit.At Alpaca...Show more

Last updated: 30+ days ago • Promoted

Financial Analyst (Policy & Guidance)

Seneca Holdings • San Antonio, TX, United States

Full-time

Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsid...Show more

Last updated: 30+ days ago • Promoted

Financial Analyst, Associate

SeaWorld Parks & Entertainment • San Antonio, TX, United States

Full-time

At SeaWorld, we're passionate about caring for animals.In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job.Join us and help b...Show more

Last updated: 20 days ago • Promoted

Financial Analyst

M / I Homes • San Antonio, TX, United States

Full-time

M / I Homes has been building new homes of outstanding quality and superior design for more than 40 years.Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “tr...Show more

Last updated: 24 days ago • Promoted

Finance Analyst

Endeavors • San Antonio, TX, United States

Full-time

The Finance Analyst provides, oversight, and accountability for the fiscal operations of a Disaster Case Management (DCM) grant serving survivors of FEMA-designated disasters.This position ensures ...Show more

Last updated: 24 days ago • Promoted

Life Actuarial Solutions Analyst II (Hiring Immediately)

USAA • SAN ANTONIO, TX, US

Full-time

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show more

Last updated: 3 days ago • Promoted

Work Management Planning Analyst

Capital Group • San Antonio, TX, United States

Full-time

I can succeed as a Work Management Planning Analyst at Capital Group".In this role, you'll not only produce accurate forecasts and staffing assessments for Work Management clients at American Funds...Show more

Last updated: 30+ days ago • Promoted

Financial Analyst-Senior

UT Health San Antonio • San Antonio, TX, United States

Full-time

Under limited supervision, responsible for providing financial analytics, forecasting, modeling, and reporting for assigned division(s). Leads or mentors lower level team members.Develops and implem...Show more

Last updated: 4 days ago • Promoted

Sr JDE Finance Analyst (CO, TX, WA only)

Wilbur-Ellis Company • San Antonio, TX, United States

Full-time

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!.Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensati...Show more

Last updated: 13 days ago • Promoted

Financial Analyst

Lewis Energy Group • San Antonio, TX, United States

Full-time

At Lewis Energy Group, we are a vertically integrated exploration and production (E&P) company and a leading natural gas producer in South Texas and across the nation. With operations in South Texas...Show more

Last updated: 24 days ago • Promoted

Analyst Financial Services 3

Innova Solutions • San Antonio, TX, United States

Full-time

A client of Innova Solutions is hiring an.Position type : Full time - Contract.Support the stakeholder data analysis & reporting functions within the organization. Business activities will include al...Show more

Last updated: 24 days ago • Promoted

Financial Planning & Analysis (FP&A) Manager

QXO • San Antonio, TX, United States

Full-time

We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Bra...Show more

Last updated: 17 days ago • Promoted

Financial Analyst

SWBC • San Antonio, TX, United States

Full-time

SWIVEL is seeking a skilled and driven analyst to support revenue and pricing strategies across both the education and financial institution sector. This role plays a critical part in enabling growt...Show more

Last updated: 24 days ago • Promoted

Financial Analyst

American Arbitration Association • San Antonio, TX, United States

Full-time

The Financial Analyst supports the organization’s budgeting, forecasting, and analytical efforts to drive informed business decisions. This position plays a key role in financial planning and report...Show more

Last updated: 15 days ago • Promoted