Retail Customer Service II

Job ID :

Date posted : 13 / 05 /

Why we will love you

APPLY NOW!! HL1

JOB TYPE Permanent, Part-time, Hourly Associate, ON SITE!!

1 year of experience in a high-volume customer facing environment

Returns & exchanges, setting up deliveries / heavy lifting / customer fulfillment

HOURS From 12-20 hours per week

5 days availability needed.

SHIFT Seeking work schedule availability open all days minimum 4pm-11pm Friday, Saturday, Sunday and Monday as a minimum requirement.

The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

PAY The starting rate / salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

BENEFITS ELIGIBLE? (Limited for 12-20hrswk)

All benefits except Medical and Prescription Drug coverage for 12-20hrs. / wk.

IKEA offers competitive benefits for 20-34hrs / wk. and up. Plus perks, such as medical and Rx*, dental, vison, k, autism coverage, parental leave, pet insurance, education assistance and more.

15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5 week PTO and sick time accrual.

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.

Join our team and start a better life for yourself.

What you'll be doing day to day

Creates a positive customer experience by ensuring accurate transactions and / or orders. Records information accurately so the resulting analysis can be used to make improvements to customers future shopping experience.

Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.

Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

Builds emotional connections through meaningful and empathetic interactions with customers.

Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.

Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

APPLY NOW!! HL1

JOB TYPE Permanent, Part-time, Hourly Associate, ON SITE!!

1 year of experience in a high-volume customer facing environment

Returns & exchanges, setting up deliveries / heavy lifting / customer fulfillment

HOURS From 12-20 hours per week

5 days availability needed.

SHIFT Seeking work schedule availability open all days minimum 4pm-11pm Friday, Saturday, Sunday and Monday as a minimum requirement.

The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

PAY The starting rate / salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

BENEFITS ELIGIBLE? (Limited for 12-20hrswk)

All benefits except Medical and Prescription Drug coverage for 12-20hrs. / wk.

IKEA offers competitive benefits for 20-34hrs / wk. and up. Plus perks, such as medical and Rx*, dental, vison, k, autism coverage, parental leave, pet insurance, education assistance and more.

15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5 week PTO and sick time accrual.

QUALIFICATIONS

1 year sales or customer service experience preferred

High School Diploma or equivalent