Customer Support Specialist

Job Details

Level

Experienced

Job Location

Business Office - Asheville, NC

Position Type

Full Time

Education Level

High School

Salary Range

$15.38 Hourly

Job Shift

Normal Business Hours

Job Category

Administration

Description

ABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people - regardless of age, income, or background - to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and / or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visitymcawnc.org.

ABOUT THE ROLE

The Customer Service Specialist 1 is a highly visible representative of the YMCA and will work with and is responsible for delivering accurate and outstanding service for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health, working in conjunction with staff, members, parents, program participants, and volunteers and works as a member of the communications center team. This is a full-time hourly position which is in-office only.

ESSENTIAL FUNCTIONS

• Models inclusive behaviors and embraces all dimensions of diversity
• Supports service line / department in actively working toward association-level objectives, as measured by identified goals / KPIs
• Serves as a good steward of association resources
• Possesses good written and oral communication techniques, well-developed interpersonal skills, excellent organizational and multi-tasking skills, attention to detail, and accuracy in order to communicate effectively via phone, email, zoom, and in person
• Responsible for reconciliation of funds, documentation, record and file maintenance of accounts, and compliance with all cash control procedures on and off-site
• Ensures accurate completion of data entry for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health
• Communicates with staff, members, program participants, parents, and volunteers regarding invoices, collections, refunds, registrations, status, and other concerns as needed
• Must possess the ability to work successfully with various computer software and office technologies and successfully complete required trainings and staff meetings
• Must be able to deal tactfully with conflict and confidential information
• Be physically able to move to various locations in and around the centers, bend or stoop to reach various heights, communicate verbally with clear and understandable speech, and hear and comprehend speech and instructions, both oral and written
• Completes other duties and projects as necessary to achieve the goals and priorities of the Department and the Association

ABOUT YOU

Qualifications

Knowledge, Skills, and Abilities

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS PACKAGE

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.