Remote Analyst Empleos en Fort collins co

The Opportunity

We have an opportunity for the role of Informatics Analyst II within our Core division. It's a remote role with up to 20% travel.

The informatics analyst team provides first point of contact support to our largest Diagnostics customers. These customers operate Abbott Diagnostics analyzers and many use Abbott Automation systems, troubleshoots, and resolve IT issues related to the transport testing, reflex and retesting of samples, and the management of the results that are produced by Abbott analyzers.

What You’ll Work On :

• Troubleshoot, diagnose, and resolve complex IT issues, including but not limited to :
• Analyzer connectivity to Lab Information Systems, automation systems, and middleware, middleware issues with results transmission and auto-verification rules, and automation software (DMS) issues related to sample handling, routing, and management.
• Support our AlinIQ family of products. It is worth noting that the Informatics Analyst team resolves greater than 98% of the customer calls remotely.
• Manages extremely urgent issues, as often an informatics issue can take down multiple analyzers or even entire automation systems.
• Manage and resolve complex IT issues via remote connectivity, including connectivity of analyzers to LIS, Middleware, and automation systems, Informatics issues related to movement and testing of samples, reflex, and retesting of samples, and management of results, including auto-verification and release of results.
• Careful communication with customers to understand complex problems, investigate a large variety of IT systems remotely, and quickly find a resolution to minimize downtime of analyzers and automation systems.
• Provides after-hours and weekend on-call support to Abbott Diagnostics customers for Informatics issues, requiring extreme fluency and product knowledge to provide resolution without additional support.
• Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design / customer usability per compliance standards.
• Communicates with peers, including teammates, sales, field service, global service support, and quality via phone, email, or instant messaging to collaborate and knowledge share.

Required Qualifications :

Preferred Qualifications

The base pay for this position is $60,000.00 – $120,000.00. In specific locations, the pay range may vary from the range posted.