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Program Manager II

Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

As a Program Manager within the Delivery Team, you will be responsible for managing customer projects, and ensuring those projects are delivered in a timely manner, and to a high standard. You will work closely with the System Engineers assigned to your project, and also cross-functionally with the Sales, Product and Engineering teams (to name a few). You should be a self starter who is proud to strive for excellence in all you do.

What you'll do

• Accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule.
• Create, maintain and update project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
• Managing and owning all projects for three customers.
• Take full ownership of a number of customer projects, managing all aspects of these projects from initiation to completion.
• Lead all customer communication, fostering a close working relationship.
• Serve as the primary point of contact for customer inquiries and concerns.
• Track customer-facing tasks to ensure visibility and accountability.
• Provide innovative and effective solutions to address challenges encountered during project execution
• Collaborate cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support
• Work closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress.
• Coordinate all reporting with sales, customer success and data teams.
• Access historical project data to facilitate accurate forecasting and decision-making.
• Assist with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
• Create and coordinate Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce.
• Utilize technical expertise to translate customer requirements into actionable features for technical teams.
• Assist with the management ongoing deployments and upgrades, integrating them seamlessly into existing projects. Ensure deployments are completed on time and within scope.
• Collaborate with customers to test and validate new features, gathering feedback for improvement.
• Work closely with Product Teams to incorporate customer feedback into product development.

Collaborating with

• Everseen’s Sales Team, Product team, and Engineering Team, our customers and our employees

Profile and Skills

• You have 2 to 3 years experience in a similar role working with projects in a global matrixed organisation.
• Demonstrated ability to effectively manage multiple complex customer projects simultaneously, ensuring timely delivery and meeting project objectives.
• Familiarity with Agile/Scrum tools like JIRA, providing an advantage in managing projects within dynamic and iterative environments.
• Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
• Keen interest in Everseen's technology solutions, comfortable discussing solutions at a high level, and staying updated with the latest developments.
• Demonstrates initiative, drive, and self-motivation in taking full ownership of projects and the customer ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
• Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
• Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities.
• A relevant degree qualification is preferred.
• A Project Management qualification (Prince2, PMP etc.) is preferred.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

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