Customer Service Representative

A company is looking for a Customer Service Representative who will provide support and assistance to customers while working remotely.

Key Responsibilities

Meet performance goals related to patient satisfaction, accuracy, quality, and attendance

Provide services to customers involving complex and sensitive information while acting as a patient advocate

Utilize company systems to resolve customer needs and assist with daily paperwork as necessary

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

2+ years of experience in a customer service role

Proficiency in Microsoft suite and ability to navigate multiple chat channels

Ability to work full-time (40 hours / week) with flexibility for overtime, weekends, and holidays