A company is looking for a Call Center Representative to join their high-volume call center team.
Key Responsibilities
Provide accurate information to customers regarding disability claim status
Make outbound calls to gather required information from clients about their cases / hearings
Access various disability processing systems to research and resolve inquiries and issues
Required Qualifications
Two (2) years of high-volume call center experience
Two (2) years of Customer Service / Sales experience preferred
Strong computer knowledge and typing skills of at least 50 WPM
Ability to handle high call volume and deescalate conflict scenarios
Commitment to strong attendance
Call Center Representative • Charlotte, North Carolina, United States
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