Atlassian Project Support Consultant

US Tech Solutions
Coppell, Texas

Project Overview :

  • Our mission is to make the world’s health data useful so that people enjoy longer and healthier lives.
  • We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas : research, care and innovation.

Overall Responsibilities :

  • The Atlassian Project Support Consultant will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello.
  • As a new tool in the Verily toolset, Atlassian will be used to improve workflows and processes.
  • The Atlassian Project Support Consultant will assist with these in addition to helping train users on how to use the various Atlassian applications.
  • Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
  • Work with the Atlassian Committee on changes to the system.
  • Develop IT Asset Management via "Assets" formerly known as Insights.
  • Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations.
  • Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects.
  • Work with (W) IAM teams to design and revise Life Cycle Management.
  • Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products.
  • Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options).
  • Champion the Atlassian Product Suite to help drive adoption for the company.

Mandatory Skills / Qualifications :

  • Bachelor’s Degree or equivalent experience.
  • years administering Jira and Confluence in the cloud.
  • years configuring Jira Service Management (Jira Service Desk).
  • years of Scripting experience.
  • years of Project Management and / or Scrum experience.
  • Creating solutions for various departments using Atlassian tools.
  • Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
  • Understanding of ITIL Framework, Agile practices & Application Security.
  • Merger and Acquisition experience.

Skills :

  • Experience with Instance & Site Migrations / Unification
  • Atlassian Certified Cloud Professional (ACP-, ACP-)
  • Working knowledge of Cloud based technologies.
  • Experience Building out Security / Group Management.
  • Atlassian & Slack Integration Experience.

Education :

  • A Bachelor's degree is nice to have, but not required.
    • Hace más de 30 días