Desktop Support

Job Description

• Strong hands on experience needed on end user support for Windows PC and Mac related issues
• Ability to assign and work on incident tickets through Service Now.
• Ability to support meeting rooms including the TV's, polycom and other audio / Video conferencing hardware.
• Ability to support new user onboarding and preparing necessary IT equipment's.
• Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
• Ability to follow technical guides for imaging and configuring new pcs.
• Ability to work through Resolving end users issues related to hardware and software.
• Well versed in note taking and gathering information on issues for ticket in Service Now.
• Proactive mindset and eagerness to learn with enthusiasm for helping others.
• Willing to get additional training from team members or attend available trainings.
• Ability to fix issues and support all flavors of client operating systems including windows and Mac
• Ability to support iOS and other handheld devices.
• Knowledge of support for Microsoft Office Suite - Office online and Desktop application.
• Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)
• Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals ( keyboards or mice), Mac and PC or escalation to the appropriated teams.
Hace más de 30 días