Guest Services Coordinator

Job Description

Job Description

Job Title : Remote Guest Services Coordinator

Hourly Pay : $17 - $23 / hour

Summary :

We’re looking for a service-minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.

Job Responsibilities :

• Welcome guests and assist with check-ins, check-outs, and service requests
• Coordinate guest activities and make reservations for dining, tours, and local attractions

Provide information on hotel amenities and area highlights

Address guest inquiries and resolve concerns quickly and professionally

Organize special experiences such as VIP treatments and celebrations

Manage guest amenities and ensure all requests are handled efficiently

Qualifications :

13 years of experience in customer service or hospitality

Excellent communication, multitasking, and organizational skills

Calm under pressure with a proactive, guest-first approach

Proficiency in hotel management systems and reservation software

Positive, professional demeanor and a collaborative spirit

Perks & Benefits :

Competitive pay : $17 - $23 / hour

Health, dental, and vision insurance

Paid time off and sick leave

Employee discounts on services and stays

Career development and advancement opportunities

Supportive, inclusive team culture