District Manager, Petsense

Job Summary

This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.

Essential Duties and Responsibilities (Min 5%)

Drive Sales and Profits : Challenging Store Teams to drive top line sales, margin, and deliver district metrics. Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.

Verify the execution of merchandising initiatives. Ensure effective expense control, labor spend, and Profit / Loss management.

Protect company assets and help stores reduce shrink by adhering to loss prevention standards.

Build the team : Recruit and hire Store Managers. Support store level hiring / staffing decisions and retention. Verify and participate in training, development, and coaching.

Build and maintain an effective succession plan for the district. Write and deliver Store Manager performance reviews and counseling.

Also provide input on performance reviews for store Team Members. Maintain a safe and productive work environment.

Lead execution of company standards : Evaluate and grade store presentation standards and processes. Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.

Ensure compliance to inventory management and freight movement processes. Validate pricing accuracy, conveyance, and promotional activities.

Verify Loss Prevention and procedural audit compliance. Support continuous improvement activities throughout the organization.

Goal setting and promoting customer loyalty : Welcome your customers to Petsense immediately upon entry Ask who they are shopping for today to start a conversation about their pet.

Get to know the pet and uncover the customers’ needs. Offer suggestions and recommend products and / or services.

Handle and resolve customer complaints / issue, assure customer leaves store having had a positive shopping experience.

Analyze reporting to identify and overcome customer satisfaction opportunities. Observe and coach customer engagement.

Grooming / Services / Adoptions / Community Engagement Responsible for grooming salon staffing in partnership with SM and RMS Safety and sanitation in groom salons according to company standards Ensure all stores have adoption partners and hold adoption events on a regular basis Support all company programs to grow sales and create loyalty through services;

grooming, training, adoptions

Required Qualifications

Experience : Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Education : High school diploma or the equivalent. Bachelor’s degree in business related field preferred.

Preferred knowledge, skills or abilities

• Pet Food, Pet products, and / or Live animal knowledge preferred.
• Profit / Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred.
• Proficiency in Microsoft Windows, Excel, and Office products.
• Work varied hours, days, night and weekends as business dictates.
• Must have a valid driver’s license.

Working Conditions

• Travel required 90%
• Hybrid / Flexible working conditions

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling / Stooping / Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

A team member should perform all duties as assigned by his / her supervisor.