Jobs via Dice is hiring : Technical Support Engineer-UX in Orlando

Title : Technical Support Engineer-UX

Location : Orlando, FL - Hybrid (Wed and Thursday in the office)

Duration : 12+ Months Contract Role

Technical Support Engineer addresses documentation and coding gaps using knowledge to help support engineers and customers achieve business goals; while working directly with others to help resolve issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in Java, JavaScript, database technologies, with strong troubleshooting skills.

Responsibilities

• Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
• Maintain and display excellent queue and case management skills.
• Perform case quality checks to ensure cases are staying on track.
• Learn & deliver training on the new products.
• Actively engage in cross‑functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Personal commitment to quality and customer service.

Qualifications

Working knowledge of the components in a web applications stack.

Seniority level : Entry level

Employment type : Contract

Job function : Information Technology

Industries : Software Development

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