Jobs via Dice is hiring: Technical Support Engineer-UX in OrlandoMediabistro • Orlando, FL, United States

No longer accepting applications

Jobs via Dice is hiring : Technical Support Engineer-UX in Orlando

Mediabistro • Orlando, FL, United States

3 days ago

Job type

Temporary

Job description

Title : Technical Support Engineer-UX

Location : Orlando, FL - Hybrid (Wed and Thursday in the office)

Duration : 12+ Months Contract Role

Technical Support Engineer addresses documentation and coding gaps using knowledge to help support engineers and customers achieve business goals; while working directly with others to help resolve issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in Java, JavaScript, database technologies, with strong troubleshooting skills.

Responsibilities

Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform case quality checks to ensure cases are staying on track.
Learn & deliver training on the new products.
Actively engage in cross‑functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product.
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to quality and customer service.

Qualifications

Demonstrated fluid ability to troubleshoot, resolve, and provide code‑level analysis for complex technical issues.

In‑depth understanding of how SaaS products work and a deep technical understanding as well as a basic understanding of integrated systems.

Frontend browser debugging experience required.

Working knowledge of the components in a web applications stack.

Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.

Hands‑on experience in JavaScript, HTML, CSS is required.

Bachelor's degree in engineering or technical field and 2+ years of relevant work experience.

Proven ability to maintain focus and work effectively with uncompromising attention to detail.

Ability to work closely with high‑value customer administrators and developers that have a variety of experience and skillset.

Excellent time management skills and must be able to work independently to provide workable solutions.

Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escape for a solution.

Ability to work with other teams to resolve cases.

Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.

Identify and help resolve trends with application issues and knowledge gaps within the organization.

Seniority level : Entry level

Employment type : Contract

Job function : Information Technology

Industries : Software Development

#J-18808-Ljbffr

Create a job alert for this search

Technical Support • Orlando, FL, United States

Related jobs

Published : 16 Sep 2025 Technical Support Specialist Alachua, Florida, United States of America

Sandvik Group • Orlando, FL, US

Full-time

Sandvik Mining & Rock Solutions in Alachua, FL, is looking for a.Technical Support Specialist – Rotary Drills.Sandvik Mining and Rock Solutions in Alachua, Florida, is looking for a customer-fo...Show more

Last updated: 13 days ago • Promoted

Customer Support Technician

E-Solutions • Kissimmee, FL, US

Full-time

Face-to-face interviews : At the hiring manager's discretion, interviews may be conducted.Show more

Last updated: 8 days ago • Promoted

(Senior) Technical Support Engineer

Cohesity • Mid Florida, FL, US

Full-time

Be among the first 25 applicants.Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location.We are unable ...Show more

Last updated: 4 days ago • Promoted

Technical Co-Founder / Founding Engineer - Altaport

Philo Ventures • Orlando, FL, US

Full-time

Technical Co-Founder / Founding Engineer - Altaport.Technical Co-Founder / Founding Engineer - Altaport.Technical Co-Founder / Founding Engineer - Altaport. Be among the first 25 applicants.Technica...Show more

Last updated: 7 days ago • Promoted

Technical Support Manager

Humata Health • Winter Park, FL, US

Full-time

Technical Support Manager to lead and scale our support team.This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficien...Show more

Last updated: 2 days ago • Promoted

Manager IC, Tech Engineer

KPMG US • Orlando, FL, US

Full-time

This is a remote work opportunity within the Digital Nexus technology organization.Drive efficiencies and automation that help support the resilience of the Firm's most critical applications.Set te...Show more

Last updated: 7 days ago • Promoted

Desktop Support Engineer - Non Exempt

TTI of USA • Lake Mary, FL, US

Full-time

Monitor, support, repair, and maintain computer equipment, perform images on PCs and connect to data and applications servers to troubleshoot. Support and perform maintenance on file and application...Show more

Last updated: 13 days ago • Promoted

Sales Engineer 2, Technical Product Sales Support

TieTalent • Orlando, FL, US

Full-time

Sales Engineer 2, Technical Product Sales Support.Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.As a F...Show more

Last updated: 7 days ago • Promoted

Technical Support Specialist

iCoreConnect • Ocoee, Florida, United States

Full-time

Quick Apply

NOTE : This is an in-house position at our headquarters.NASDAQ : ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal.The comp...Show more

Last updated: 30+ days ago

Technical Services Engineers TS SCI

Northrop Grumman Corp. (AU) • Orlando, FL, US

Full-time

Orlando, Florida, United States of America.No - Teleworking not available for this position.Shift (United States of America). At Northrop Grumman, our employees have incredible opportunities to work...Show more

Last updated: 13 days ago • Promoted

Cyber Software Engineer (Embedded)

Lockheed Martin • Orlando, FL, US

Full-time +1

You will be a Cyber Software Engineer in the Program Protection Organization.Our organization oversees all aspects of Anti-Tamper and embedded Cybersecurity across Missiles and Fire Control.We are ...Show more

Last updated: 7 days ago • Promoted

Technical Support Representative

PeopleSharp • Orlando, FL, US

Full-time

Are you passionate about problem-solving and providing top-tier support? This Florida-based MSP is looking for a Technical Support Representative who will play a key role in delivering exceptional ...Show more

Last updated: 13 days ago • Promoted

Orlando Onsite Technical Support & Sales Representative

Asurion • Orlando, FL, US

Full-time

Orlando Onsite Technical Support & Sales Representative.This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlan...Show more

Last updated: 13 days ago • Promoted

Customer Support Technician

TEKsystems • Kissimmee, FL, United States

Full-time

This Customer Support Technician will provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced techn...Show more

Last updated: 7 days ago • Promoted

Tech Support Specialist

Optum • Oviedo, FL, US

Full-time +1

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show more

Last updated: 30+ days ago • Promoted

Technical Support Specialist

Rollins College • Winter Park, FL, US

Full-time

The Rollins College Information Technology Department is seeking a service and results-oriented Technical Support Specialist to join their team! The position is part of the Support & Outreach t...Show more

Last updated: 13 days ago • Promoted

Technical Support Specialist

MedStar Health • Pine Castle, FL, US

Full-time

JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and ope...Show more

Last updated: 13 days ago • Promoted

Customer Technical Support Representative - Part Time

John Wiley & Sons Inc. • Maitland, FL, United States

Part-time

Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...Show more

Last updated: 24 days ago • Promoted

Senior Technical Support Specialist

ThreatLocker • Orlando, FL, US

Full-time

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Applicat...Show more

Last updated: 13 days ago • Promoted

IT Technical Engineer

iHeartMedia • Orlando, FL, US

Full-time

Current employees and contingent workers click here.The audio revolution is here – and iHeart is leading it! iHeartMedia,. Americans every month a monthly audience that's.TV network – and almost ...Show more

Last updated: 13 days ago • Promoted