Legal Intake Specialist
HR Nerd LLCDallas, TX, USHace 1 día
Tipo de contrato
- A tiempo completo
Descripción del trabajoHandling a large volume of outbound calls, within 1 minute of receipt Following up on a large volume of calls being chased (Approx 50-75 daily) Taking sporadic inbound calls from call backs on outbound attempts with care, curiosity, and calm under pressure Screening cases (especially family law) with empathy + urgency Scheduling attorney consults + signing retainers / contracts Following up via call, text, and email Meeting and exceeding quotas like it's your side hustle (but this is your main hustle) Assisting with “all hands on deck” projects – if we need help setting up systems, running new projects, putting out fires; you’re there Bringing ideas to streamline ops, tech, and results Being the person we trust to help us scale this rocket ship Entering details accurately, clearly and with intention. Give 5 Star Customer experience Helping hundreds of people in need a month with a phone call on what is likely the worst time of their life. Full-time, set schedule once launched — 7 days / week coverage between 9AM–11PM EST; Weekends are a must- we can rotate days / weekends May work day shift or afternoon shift No holidays off — we serve law firms when clients need them most We’re still finalizing exact shifts, but if you’re all in, we’ll make it work. This is not for the “clock-in, clock-out” crowd. We want teammates who are dedicated, reliable, and ready to grow something from the ground up. 2+ years legal intake experience, ideally in family law or PI (MUST HAVE WORKED IN LEGAL INTAKE- no getting around this one, sorry), preferably in high-volume firm taking at least 15-20 IB calls or at least 50 OB calls a day Large, Large volume of outbound calls! Excellent written and verbal communication – you’ll take a live writing / typing test Reliable high-speed internet + backup connection Quiet, distraction-free workspace Not a primary caregiver during shift hours Tech-savvy, fast learner Resilient and adaptable- this isn’t going to be perfect- we’re going to change a LOT and frequently until we get it right… again, this is a start up. U.S.-based, 18+ years old Ability to Multi-Task, yet stay organized and on top of it all! Start Up mentality- the person we can go to for it all. Hungry- can’t leave a lead untouched, desire to “win” by calling, connecting with and converting the most leads while providing exceptional service Nights, Weekends, Holiday availability with OT! Experience with intake or call center software from a programming standpoint Data tracking, reporting, or dashboards Process improvement and scaling know-how Startup energy — you’ve built or helped build something from the ground up Sales / Contract Signing Experience in a Law Firm Bilingual (Spanish) Law Firm Intake Department Management Experience Room for fast growth / promotion Bonus for high performance 10 PTO days / year, starting after 3 months 8 paid company holidays Best-in-class training platform — we're not winging it Direct coaching from Founders & C-level executives with decades of experience High-growth, high-accountability, high-appreciation environment Fun, fast, feedback-driven team — we laugh hard , work harder , celebrate wins Ownership mentality encouraged — this is your center, your success, your future Get in early and grow with us — we want leaders, not clock-punchers Serious about excellence, serious about heart — we show up, get it done, and cheer each other on
Job Description
Job Description
This is a remote position.
- Must have 2+ years legal intake experience, ideally in family law or PI (MUST HAVE WORKED IN LEGAL INTAKE
We’re excited to offer you the opportunity to join as a Call Center Specialist on the founding team of our new legal intake call center. This role is designed for a sharp, compassionate, and resilient individual with strong legal intake experience who thrives in a fast-paced, high-growth environment. As one of the first voices our clients will hear—often during some of the most difficult moments in their lives—you’ll play a critical role in screening cases, scheduling consultations, signing retainers, and delivering exceptional service with empathy and urgency. This is more than a traditional call center position—it’s a chance to help build something meaningful from the ground up. You’ll be part of a mission-driven team committed to real human connection and supported by a proven leadership group with deep industry experience. If you’re adaptable, tech-savvy, and passionate about making a difference, we’re thrilled to welcome you aboard.
Description :
$17-20 / hour base + bonuses
Full-Time | Multiple Available |
High-growth legal call center - needing highly motivated, independent, sharp, gritty, emotionally intelligent teammates to help us take it to the top.
We’re not another robotic call shop. We’re the human connection behind law firms nationwide—converting chats into cases, clients into action, and first-touch into full trust. We Pride ourselves being the best outbound legal intake call center in the country. Not because we say it. Because we do it. Consistently. Compassionately. Relentlessly.
What You’ll Be Doing :
Hours
Requirements
Nice-to-Haves :
Benefits
Perks + Culture : Why start on this journey
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Intake Specialist • Dallas, TX, US
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