Dispatcher/CSRLee's Air Plumbing and Heating • Fresno, CA, United States
Dispatcher / CSR
Lee's Air Plumbing and Heating • Fresno, CA, United States
Hace 16 días
Tipo de contrato
- A tiempo parcial
Descripción del trabajoMake outbound calls to confirm appointments Follow up with customers on estimates, unscheduled work, and maintenance plans Reach out to past or existing customers for service reminders and promotions Answer inbound calls professionally and courteously Gather customer information and accurately enter details into the system Address basic customer questions and concerns Maintain a positive and helpful attitude at all times Update customer records, job notes, and schedules in dispatch software / CRM Collect and document call notes accurately Support office operations as needed Previous dispatching experience (HVAC, plumbing, or home services preferred) Strong phone communication and customer service skills Comfortable with outbound calling Ability to multitask in a fast-paced environment Basic computer skills (CRM, scheduling software, email) Strong organizational and time-management skills Reliable, punctual, and self-motivated Experience in HVAC or plumbing industry Knowledge of service call prioritization and emergency scheduling Familiarity with dispatch or CRM software Competitive hourly pay (based on experience) Flexible part-time schedule Supportive team environment Opportunity for growth within the company
Part-Time Dispatcher / Outbound Scheduler
HVAC & Plumbing Services
Job Type : Part-Time
Schedule : Flexible hours (including some evenings / weekends as needed)
Job Overview
We are seeking a reliable and organized Part-Time Dispatcher / Outbound Coordinator to support our HVAC and Plumbing operations. This role is critical to daily success and requires someone who can confidently handle inbound and outbound calls, schedule and dispatch technicians efficiently, and provide excellent customer service.
The ideal candidate is detail-oriented, comfortable multitasking, and communicates clearly with both customers and technicians.
Key Responsibilities
Dispatching & Scheduling
- Schedule, dispatch, and coordinate HVAC and Plumbing service calls
- Optimize technician routes and daily schedules for efficiency
- Monitor job progress and adjust schedules as needed
- Communicate job details clearly to technicians
Outbound Calling
Customer Service
Administrative Support
Qualifications
Preferred (But Not Required)
What We Offer
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DispatcherCSR • Fresno, CA, United States
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