Call Center Solutions Specialist

Job Description

Job Description

Call Center Solutions Specialist (On-Site)

Location : Center City, Philadelphia

Type : Contract-to-hire

Pay : $18 / hr contract → $20 / hr upon conversion

Schedule : Training Mon–Fri 12 : 00–8 : 00 PM (on-site). Post-training : 37.5 hrs / week between 8 : 00 AM–8 : 00 PM + 1 Sat / month meeting.

Why This Role

Contract-to-hire with pay increase

Paid classroom training and supportive leadership

Consistent schedule and growth potential

Responsibilities

Handle 50–100 inbound calls / day (parking tickets, boot / tow, hearings)

De-escalate issues, follow procedures, and drive first-call resolution

Document in CRM, process correspondence / refunds, complete admin tasks

Schedule and confirm hearings; meet QA, AHT, adherence, and documentation targets

Requirements

HS diploma / GED

6+ months high-volume call center or similar phone support

Proficient with multi-system / CRM navigation and accurate data entry

Clear, professional communication; organized and detail-oriented

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.