Training Specialist
Technogen, Inc.Seattle, WA, USHace 16 días
Tipo de contrato
- Temporal
Descripción del trabajoStrong expertise in Google Cloud fundamentals (IAM, Compute Engine, Cloud Functions, Cloud Storage, VPC). Hands-on experience with Dialogflow CX (agents, intents, entities, flows, fulfillment). Knowledge of Contact Center AI components (Agent Assist, Insights, telephony integration). Familiarity with multi-cloud architectures (AWS + GCP integrations is a plus). Experience designing and delivering cloud AI training content. Google Certifications : Google Associate Cloud Engineer , Dialogflow CX / CCAI Specialization , Professional Cloud Architect (preferred). Excellent facilitation, communication, and mentoring skills.
Job Description
Google Cloud Trainer – Conversational AI & CCAI Specialist
Location : Seattle or nearby - Remote
Duration : 6+ months Contract
Key Responsibilities
- Deliver Google Cloud training modules aligned with the integrated curriculum.
- Teach GCP fundamentals (IAM, Compute Engine, Cloud Functions, Storage, VPC networking, Logging / Monitoring).
- Lead Dialogflow CX labs, including intent / entity modeling, flow design, webhook integration, and multi-channel deployments.
- Introduce Google Cloud AI / ML services (Vertex AI, Speech-to-Text, Text-to-Speech) and integrate them with contact center workflows.
- Guide learners on CCAI modules (Agent Assist, Insights, conversation profiles, human handoff strategies).
- Facilitate hands-on labs in Google Cloud Skills Boost (Qwiklabs).
- Provide certification coaching for Google Associate Cloud Engineer and Dialogflow CX / CCAI Specialization.
- Mentor learners on capstone projects that integrate Dialogflow with Amazon Connect or Google CCAI solutions.
Required Skills & Expertise
Regards,
Hari C
hari.c@technogeninc.com
703-988-6024
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Training Specialist • Seattle, WA, US
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