Job title | Contact Center Associate |
Reports to | Contact Center Supervisor |
Status | Non-exempt |
Job purpose
Provides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.
Duties and responsibilities
The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
Member Service Experience
Operational Proficiency
Business Acumen and Technical Knowledge
Support "PICK US"
Qualifications
Working conditions
Physical requirements
Direct reports
N/A
Contact Center Representative • Boston, MA, USA
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