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Tier 2 Customer Support Specialist
Tier 2 Customer Support SpecialistVirtualVocations • Long Beach, California, United States
Tier 2 Customer Support Specialist

Tier 2 Customer Support Specialist

VirtualVocations • Long Beach, California, United States
Hace 26 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Tier 2 Customer Support Specialist to provide mid-level technical support for various digital platforms.

Key Responsibilities

Troubleshoot and resolve complex user issues across digital tools

Reproduce reported issues to identify patterns and potential fixes

Coordinate escalations to higher support tiers when necessary

Required Qualifications

Active Secret clearance supported by a Tier 3 background investigation

Bachelor's degree in Communications, Digital Services, Information Technology, Psychology, or a related field

Minimum 2 years of experience in customer support or technical support

Familiarity with ticketing systems and Tier 1 / Tier 2 support practices

ITIL Foundation certification

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Customer Support Specialist • Long Beach, California, United States

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