Call Center Representative

Benefits / Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information and provide solutions
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma / GED
• Must be a US Citizen and reside in the continental United States
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Multi-task on multiple programs at the same time

Requirements

• Must have private, stable, reliable, high speed internet service
• Must have your own computer or laptop with at least 8 gigs of usable RAM
• No Chromebooks allowed
• Must use compatible headset
• Designated workspace free from noise and other distractions
• You must have child care for your young children during work hours, you are not allowed to watch or care

for them while on your shift.

Equipment Specifications

• Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
• Speakers MUST work

Shift

Hiring for 11 : 30am- 8pm est

10 : 30am- 7pm cst

9 : 30am- 6pm pst

this also includes Saturday

10am- 6 : 30pm est

9am- 5 : 30pm cst

8am- 4 : 30pm pst

This is a remote position.