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Business Services & Support Manager (IT Manager 1)
Business Services & Support Manager (IT Manager 1)Ohio Department of Job and Family Services • Columbus, OH, US
Business Services & Support Manager (IT Manager 1)

Business Services & Support Manager (IT Manager 1)

Ohio Department of Job and Family Services • Columbus, OH, US
Hace 11 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Business Services & Support Manager (IT Manager 1)

Apply for the Business Services & Support Manager (IT Manager 1) role at the Ohio Department of Job and Family Services

Office of Information Services

The Office of Information Services (OIS) supports business functions and delivery of health, human, and employment services through information technology. OIS develops and operates automated information systems for millions of recipients, making it one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You'll Do

Lead a team of application developers, architect and optimize enterprise solutions using C# / .NET, MS SQL, and Microsoft Azure. Implement Agile methodologies, mentor developers, partner with stakeholders, and translate business needs into scalable technical solutions. Manage troubleshooting, system stability, and staff growth through coaching and continuous learning.

Duties Include

  • Build, lead and manage one of four application development teams, ensuring high-quality enterprise solutions.
  • Architect and optimize applications using C# / .NET, MS SQL, and Microsoft Azure, ensuring performance, security, and scalability.
  • Implement Agile methodologies to foster collaboration, accelerate feature delivery, and maintain high development standards.
  • Mentor and develop team members, encouraging technical growth through code reviews and knowledge-sharing initiatives.
  • Partner with stakeholders, including project managers, business teams, and IT leadership, to drive successful project execution.
  • Translate business needs into scalable technical solutions, aligning development strategies with organizational goals.
  • Lead troubleshooting efforts, resolving complex technical issues and ensuring system stability in production environments.
  • Empower and support staff by fostering growth through coaching, skill development, continuous learning opportunities, and meaningful career advancement initiatives.

Schedule

8-hour shift, Monday through Friday, 7 am–6 pm (subject to consultation). Required to work outside normal hours for emergencies and service outages.

Travel

No regular travel expected.

Minimum Class Qualifications

Candidate must satisfy the most advanced of the following options :

Option 1

  • Undergraduate core coursework in computer science or equivalent major with courses in advanced programming language, logic-based mathematics, database concepts, computer systems analysis & design, and basic data processing.
  • Additional 6 ½ years (78 months) exp. commensurate with job duties.
  • 18 months exp. in performing project management functions.
  • Option 2

  • 8 ½ years (102 months) exp. commensurate with job duties.
  • 18 months exp. in performing project management functions.
  • Option 3

  • 12 months exp. as Information Technology Supervisor 3 (64119) or equivalent.
  • Option 4

  • Undergraduate core coursework in computer science or equivalent major with advanced programming language, logic-based mathematics, database concepts, computer systems analysis & design, and basic data processing.
  • 3 years exp. in utilizing word processing software.
  • 3 years exp. in utilizing internet browser(s) for research.
  • 54 months exp. with knowledge of IT architecture components, developing IT strategic plans, preparing & making presentations / public speaking, writing IT policy & procedures, preparing & monitoring budget, providing cost & resources estimates, and contract management.
  • 2 years exp. in utilizing e-mail system.
  • 18 months exp. in project management or lead role on IT project.
  • 12 months exp. in utilizing spreadsheet software.
  • 12 months exp. as IT Supervisor 3 (64119) or equivalent.
  • Tips for Your Application

    Describe how you meet the minimum qualifications in your online application. Provide detailed information in the Work Experience and Education & Certifications sections. Resumes or cover letters must be entered into the appropriate sections to be considered.

    Pay Information

  • State : Ohio, Pay Schedule : E1, Pay Range 16
  • Step 1 : $47.50 per hour / $98,800 annually
  • Step 2 : $50.15 per hour / $104,312 annually
  • Step 3 : $52.90 per hour / $110,032 annually
  • Step 4 : $55.88 per hour / $116,230 annually
  • Step 5 : $58.94 per hour / $122,595 annually
  • Step 6 : $62.31 per hour / $129,605 annually
  • Step 7 : $64.87 per hour / $134,930 annually
  • Step 9 : $67.90 per hour / $141,232 annually
  • Telework & Work-From-Home

    All positions at ODJFS are in-office. Remote work is currently being phased out. Interview candidates will be informed at the time.

    Organization Overview

    The Ohio Department of Job and Family Services (ODJFS) supports Ohioans through :

  • Public Assistance
  • Workforce Development
  • Unemployment Insurance
  • Adult Protective Services
  • Child Support
  • Guiding Principles

  • We will lead in customer satisfaction.
  • We will attract and retain talented, diverse, and dedicated employees.
  • We will continuously improve our daily operations.
  • Referrals increase your chances of interviewing at Ohio Department of Job and Family Services by 2×. Get notified about new Service Support Manager jobs in Columbus, OH

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