Business Services & Support Manager (IT Manager 1)

Business Services & Support Manager (IT Manager 1)

Apply for the Business Services & Support Manager (IT Manager 1) role at the Ohio Department of Job and Family Services

Office of Information Services

The Office of Information Services (OIS) supports business functions and delivery of health, human, and employment services through information technology. OIS develops and operates automated information systems for millions of recipients, making it one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You'll Do

Lead a team of application developers, architect and optimize enterprise solutions using C# / .NET, MS SQL, and Microsoft Azure. Implement Agile methodologies, mentor developers, partner with stakeholders, and translate business needs into scalable technical solutions. Manage troubleshooting, system stability, and staff growth through coaching and continuous learning.

Duties Include

• Build, lead and manage one of four application development teams, ensuring high-quality enterprise solutions.
• Architect and optimize applications using C# / .NET, MS SQL, and Microsoft Azure, ensuring performance, security, and scalability.
• Implement Agile methodologies to foster collaboration, accelerate feature delivery, and maintain high development standards.
• Mentor and develop team members, encouraging technical growth through code reviews and knowledge-sharing initiatives.
• Partner with stakeholders, including project managers, business teams, and IT leadership, to drive successful project execution.
• Translate business needs into scalable technical solutions, aligning development strategies with organizational goals.
• Lead troubleshooting efforts, resolving complex technical issues and ensuring system stability in production environments.
• Empower and support staff by fostering growth through coaching, skill development, continuous learning opportunities, and meaningful career advancement initiatives.

Schedule

8-hour shift, Monday through Friday, 7 am–6 pm (subject to consultation). Required to work outside normal hours for emergencies and service outages.

Travel

No regular travel expected.

Minimum Class Qualifications

Candidate must satisfy the most advanced of the following options :

Option 1

Option 2

Option 3

Option 4

Tips for Your Application

Describe how you meet the minimum qualifications in your online application. Provide detailed information in the Work Experience and Education & Certifications sections. Resumes or cover letters must be entered into the appropriate sections to be considered.

Pay Information

Telework & Work-From-Home

All positions at ODJFS are in-office. Remote work is currently being phased out. Interview candidates will be informed at the time.

Organization Overview

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans through :

Guiding Principles

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