Afternoon Customer Service Rep

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet / meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager / Assistant manager as needed
• Help maintain the neatness / cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum) : Deep cleaning
• 1 hour (minimum) : Continued Training
• Full Shift : see Essential Duties and Responsibilities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

Each franchisee is responsible for ensuring compliance with local, state and federal law.