Supervisory Law Enforcement Support Specialist
Do you enjoy working with people while assisting government officials with case management / data processing and have a keen eye for detail in a fast-paced environment?
Do you enjoy managing a team and ensuring excellent delivery for our government clients? If so, this position and TechOp Solutions is the place for you!
TechOp is seeking a motivated Supervisory Law Enforcement Support Specialist to work alongside Government Immigration professionals and manage a team of Data Entry Operators.
On our team you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment.
Position location : Onsite at Government Facility in :
Position Responsibilities :
- Provide instructions to individuals on how to complete forms and complete check in procedures;
- Prepare administrative documentation;
- Coordinate Transportation logistics;
- Log information into government owned computer systems;
- Assist with file preparation and uploading completed files into case management systems;
- Act as a witness for law enforcement administrative procedures;
- Transport files, supplies, and property between government facilities;
- Operate a motor vehicle;
- Review documentation from a case file;
- Communicate with the public by phone or email;
- Perform data entry
Supervisory Responsibilities :
- Monitor Team Productivity
- Serve as the communication liaison between the government client and team members
- Ensure team members are in compliance with timekeeping and recordkeeping
- Provide coaching and feedback to team members
- Organize the team and workflow
- Conduct training
- Prepare and submit required reports
- Receive / resolve feedback / complaints from the public
Requirements
- This position requires US Citizenship.
- Residency requirement - 3 consecutive years in the last 5 years
- Must be able to meet all security eligibility requirements and obtain a suitability clearance
- Must have a valid driver license.
- Bachelor’s degree required
- 5 years’ experience in a professional setting
- Possess strong computer skills; proven experience operating technology and learning new software applications quickly to complete required data entry tasks
- Must be able to pass a data entry test which includes typing at least 150 characters per minute while achieving at least a 95% data entry accuracy rate.
Professional Skills
- Able to multi-task and meet deadlines
- Excellent written and oral communication skills
- Bilingual is preferred, but not required.
Technical Skills :
- Microsoft Word
- Microsoft Excel
Interpersonal Skills :
- Excellent interpersonal skills
- Ability to effectively manage conflict in a positive manner
- Acceptance of diversity
- Ability to provide guidance and instruction, in a professional manner, to persons where a language barrier may exist