Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.

Responsibilities :

• Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.
• Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.
• Manage high call volumes while maintaining a calm and organized approach.
• Resolve customer service issues by identifying solutions and addressing concerns promptly.
• Collaborate with team members to ensure consistent service delivery and effective problem-solving.
• Document and update customer interactions in the system accurately.
• Stay informed about company products and services to provide knowledgeable assistance.
• Assist in improving customer satisfaction by actively identifying areas for improvement.
• Adhere to company policies and procedures while delivering superior service.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements :