Associate Account Manager - Festivals - AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world.
Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen.
Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
Together we keep the world cheering.
The Role
AXS is seeking an Associate Account Manager to join our team in Tempe, AZ. This role will be responsible for using relationship management techniques to deliver value for the organization.
This role will also develop relationship management plans, monitor performance and compliance with organization's standards, drive continuous improvement and report on and partner in resolving any performance issues.
What Will You Do?
- Executes tasks to support key initiatives including identifying new markets for product expansion and testing new product lines and services.
- Develops methods to drive engagement with clients through targeted outreach, virtual demonstrations, and in-person meetings and training sessions.
- Analyzes customer feedback and synthesizes and suggests enhancements based on best practices in the field.
- Develops effective strategies for maintaining visibility of services and deliverables.
- Tracks and maps client history and engagement to create strategic outreach plans.
- Adapts to changing product offerings and internal processes, consistently keeping clients' best interests at the center.
- Works collaboratively to provide market feedback to other parts of the business.
What Will You Bring?
- Bachelor’s degree in business, communications, marketing, or related field.
- 2+ years’ experience in ticketing / live entertainment industry and / or client account management in software industry.
- Excellent communication skills both written and verbal as well as the ability to develop tailored communications to specific internal and external audiences.
- Strong aptitude for technology and solving hard problems.
- Ability to remain calm, patient, and detail orientated in high pressure solutions.
- Strong affinity for live events including concerts, festivals, and sporting events and experience and ability to remain current on the industry trends that drive them.
- Strong sense of customer and client service, proven success in delivering world class service.
- Ability to work under stressful conditions and time constraints.
- Capable of working independently or collectively on assigned tasks.
- Ability to streamline processes and communication between multiple clients and remain in sync with other Account Managers.
- Located in Arizona, travel as required up to 50%.
- Ability and willingness to work off-hours and on weekends as necessary.
Bonus points if You Have
Preferred experience with ticketing company.
What’s in it for You?
- Extraordinary People we’re not kidding!
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.