Product Support Engineer
VirtualVocationsSacramento, California, United StatesHace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for a Product Support Engineer to provide technical support to enterprise customers.
Key Responsibilities
Serve as the primary contact for technical support requests from enterprise customers
Provide expert assistance in resolving production issues and diagnosing platform-related problems
Collaborate with internal teams to ensure customer feedback informs product enhancements
Required Qualifications
Experience in a client-facing elevated technical support or analyst role
Practical experience in working with REST API
Strong knowledge of Python
Experience in troubleshooting production environments and testing new features
Familiarity with monitoring tools like Datadog and Postman
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Product Support Engineer • Sacramento, California, United States
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