Applications Transformation Lead, Enterprise Applications Technology Office - 29686
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.
If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
Our Applications Transformation Lead excels at the translation of strategy into execution. They are strategic thinkers with excellent business insights, curious about problems and understanding how everything works, and advocates for operational excellence in SaaS business models.
Lead work projects with teams across the enterprise to define end-to-end value streams, align on organizational efficiency strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of digitization.
They apply deep process expertise and apply a range of process improvement methodologies.
What you'll get to do
- Understand the company’s operating model and commercial objectives and how they translate into the need for efficient, standardized, business processes, organizational structures, and operations.
- Focus on Go-to-Market aspects to support customer value transformation, i.e. crafting products and processes that help our account teams identify, measure and share value that a customer has received from Splunk products and services.
- Analyze existing processes, applying different techniques and methods, including documentation of the existing flows. Codify the customer experience and recommend process improvements to address corporate priorities and objectives.
- Lead and / or support the design of GTM future-state processes by working with functional experts from the business and technical teams to deliver outstanding solutions.
- Proactively work with the technical delivery teams to define and implement GTM system solutions - complete in an agile delivery model by developing epics, user stories, test scripts, acceptance criteria, and training materials
- Ensure baseline metrics and KPIs are understood, and assist future state measurement / management systems for GTM operational health and success metrics.
- Produce executive presentations and present simple solutions to sophisticated business problems to diverse partners across the company.
Must-have Qualifications
- BS / BA required, MBA preferred
- 10 years of experience focusing on sales or post-sales experience strategy, planning, execution and / or continuous process improvement.
- Demonstrated work experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market (e.
g customer success - post-sales, service & renewals, Sales Operations) with high-growth, highly-scaled SaaS companies.
- Demonstrative work experience in Program Management, Product Management and Process Engineering are preferred
- Outstanding cross-functional leadership, influencing and interpersonal skills; ability to lead and encourage others without direct authority
- Analytical and communication skills with a strong sense of problem solving to drill down to root cause corrective actions in the face of sophisticated systems, structures and processes
- An ability to effectively communicate sophisticated information to a variety of audiences (front line and up to the C-Suite) written and verbal communication