Help Desk Support Specialist I

Clearance Required : Public Trust

Education Required : HS / GED

US Citizenship :

See Required Qualifications Below

Summary

The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations.

This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is subject to change based on company / contract requirements.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• Assist all users with any logged IT-related incident when called upon
• Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers and scanners
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Participate in the Annual Performance Review Process
• Actively support equality and diversity policies of The MIL Corporation and The Library of Congress

Travel

None

Required Qualifications

Desired Qualifications

Education

HS / GED

Clearance

Public Trust

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $45,000 - $59,664 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include :

2021 & 2022, Best Workplaces in Consulting & Professional Services

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexua l orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.