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Customer Service & Sales Associate

Customer Service & Sales Associate

Telar LawRichland, WA, US
Hace 1 día
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Salary : $50-70K Annually DOQ

Job Title : Customer Service & Sales Specialist Personal Injury Law Firm

Location : Richland, WA

Employment Type : Full-Time, Onsite

About Us

Telar Law is a fast-growing personal injury law firm committed to delivering outstanding client service and results. Our team sets the tone for client relationships and drives the firms growth. We are seeking a Customer Service & Sales Specialistwho is passionate about client success, thrives in a competitive environment, and brings strong communication and technical skills to support intake and case management processes.

Position Overview

The Customer Service & Sales Specialist will serve as a key point of contact for clients, handling inquiries, providing real-time troubleshooting, and supporting intake and conversion efforts. This role requires a blend of sales acumen, customer service expertise, and technical proficiencyto ensure smooth operations and exceptional client experiences.

Key Responsibilities

  • Client Interaction & Sales

Engage with potential clients via phone, email, and in-person to provide information and convert inquiries into signed cases.

  • Build strong rapport while maintaining a results-driven approach with understanding of data analysis and conversion rates.
  • Support client experience through onboarding / sales and cross-selling opportunities when appropriate.
  • Customer Service & Support

    • Respond promptly to client inquiries and resolve issues with professionalism.

  • Provide real-time troubleshootingfor technical or process-related concerns.
  • Maintain accurate records in CRM systems (e.g., Salesforce and related).
  • Technical & Documentation

    • Create and maintain technical documentationfor internal processes and client-facing resources.

  • Utilize tools such as SharePoint, Adobe, Salesforce, and Slackfor communication and documentation.
  • Collaboration & Process Improvement

    • Work closely with intake and case management teams to ensure seamless client onboarding.

  • Contribute to process improvements and assist with administrative tasks.
  • Maintain task documentation to support ongoing training and improvement.

    • Qualifications

  • Education : Bachelors degree (BA / BS required).
  • Experience :

    • Minimum 2 years of customer service or related experiencein a professional setting.

  • Proven sales experiencein a competitive or high-volume environment, preferred but not required.
  • Technical Skills :

    • Familiarity with SharePoint, Microsoft 365,Zoom,Adobe, Salesforce CRM, and Slack.

  • Strong business writingand communication skills, and related course work or experience preferred.
  • Ability to multitask, prioritize, and work effectively under pressure.
  • Results-oriented, assertive, and driven by growth.

    • Work Environment

  • This is an in-person rolebased at our Richland, WA office.
  • Requires regular interaction with team members and clients onsite.
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