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Asst General Manager
Asst General ManagerMonsoon Flower LLC • Euless, TX, US
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Asst General Manager

Asst General Manager

Monsoon Flower LLC • Euless, TX, US
Hace 13 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Description :

Mid-Continent Hospitality is seeking an experienced and dedicated Assistant General Manager at the brand-new Cambria Hotel Euless-DFW Airport South to support the hotel’s day-to-day operations. This role works closely with the General Manager and departmental teams to ensure excellent guest service, operational efficiency, and team development. Flexibility, leadership, and a hands-on approach are key to success in this role.

Requirements : Hotel Operations

  • Assist the Management team with all aspects of daily hotel operations, including working shifts as needed.
  • Supervise all department personnel and ensure consistent implementation of hotel standards.
  • Lead by example, demonstrating strong leadership and professionalism.
  • Perform other job-related duties as assigned by management.

Front Office / Guest Services

  • Oversee the Front Desk operations to ensure compliance with SOPs and LSOPs.
  • Supervise Guest Service Agents and assist as needed.
  • Address guest needs, concerns, and special requests to ensure a high level of satisfaction and repeat business.
  • Support and motivate associates to deliver top-tier service and hospitality.
  • Maintain composure during emergencies or peak activity periods, modeling calm and effective leadership.
  • Resolve guest issues by researching problems and offering thoughtful, effective solutions.

    • Human Resources / Training

  • Train new hires in guest service standards and financial handling systems.
  • Provide performance feedback, address concerns, and recommend disciplinary actions as needed.
  • Foster open communication and resolve staff issues effectively.

    • Administrative / Finance

  • Assist the General Manager with key administrative tasks, including :

    • Accounting and payroll

  • Budget tracking and planning
  • Inventory control and ordering

    • General Expectations

  • Maintain reliable attendance and a flexible work schedule, including availability for weekends, holidays, and emergencies.
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    Asst General Manager • Euless, TX, US