Head of Payments Performance, Americas

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s mission is to increase the GDP of the internet. We build economic infrastructure for internet businesses of every size in pursuit of this mission. The Global Payments Performance team is part of Stripe’s broader Customer Success organization and the team’s mission is to help Stripe and its users reduce costs, optimize conversion, reduce fraud, and effectively respond to changes in the payments landscape. Today, Stripe is live in 42+ markets and the team is situated across multiple global offices to support Stripe’s growth around the world.

What you’ll do

We are looking for a Payment Performance leader to set and execute the strategy for the Americas team including supporting new user adoption of Stripe, existing user growth through payment excellence, increasing the early success our new payments users have with Stripe, and increasing our visibility across the payment industry. The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts.

Responsibilities

• Improve the quality of Stripe’s payments products through consultation with product and R&D teams
• Increase user acquisition and user retention through direct user engagement, scaled workshops, and thought leadership
• Accelerate the adoption of payments software and services products by advising on product development, assisting with GTM strategy and conducting trainings
• Elevate Stripe’s reputation within the payments community by engaging with users, analysts and payments consultants
• Develop a team of 6+ strategists with deep expertise and strong industry visibility that meets the highest performance standards
• Develop the long-term vision and strategy for a growing team, and scale day-to-day operations
• Continuously pushing the depth of optimization and expertise that Stripe can bring to our users
• Build and lead a team of senior Payment Performance Strategists across the region
• Coach, mentor, and guide the team in developing its regional narrative and consultative approach
• Develop relationships with regional and global leadership to ensure that the team is optimally placed to deliver value for Stripe and its users
• Work cross-functionally within Stripe to provide expertise on major strategic initiatives
• Engage directly with the leadership teams of our most strategic users as an executive sponsor or through Stripe’s executive briefings

Requirements

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $208,100 - $312,100. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include : equity, company bonus or sales commissions / bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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