Business Analyst
Primary Location
United States of America-OHIO-Franklin County-Columbus
Work Locations
James A Rhodes Office Tower 3130 East Broad Street31st FloorColumbus43215
Organization
Job & Family ServicesClassified Indicator : ClassifiedBargaining Unit / Exempt : Bargaining Unit
Schedule
Full-timeWork Hours : 8 : 00 AM - 5 : 00 PMCompensation : 31.86
Unposting Date
May 23, 2024, 10 : 59 : 00 PM
Primary Job Skill
Information TechnologyTechnical Skills : System AdministrationProfessional Skills : Attention to Detail, Interpreting Data, Problem SolvingPrimary Technology : Not ApplicableBusiness Analyst(24000459)
Job Duties
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs :
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Agency Mission
To improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.
Our Vision
To be the nation's leading workforce development and family support system.
Our Values
Accountability, Innovation, Teamwork, Integrity, and Compassion
Office of Child Support
What You’ll Do
This position is charged with acquiring and maintaining an in-depth knowledge of SETS system functionality, upgrades, and enhancements, and providing first-level technical assistance and problem resolution for users of the SETS system.
The ideal job candidate will be an independent worker who is able to collect, analyze and process data quickly and accurately, define unusual problems, establish facts and draw complex conclusions.
Responsibilities include researching, analyzing and evaluating reported issues to distinguish between user and system errors, responding to CSEA inquiries and educating users in the proper use of the system, assisting users through the problem-solving process, and pro-active review and follow-up on SETS financial transactions and processes.
Schedule : Monday - Friday 8 : 00 am - 5 : 00 pm.
Travel : Travel required, as needed. Must provide own transportation, or in order to operate a state vehicle, you must have a valid drivers license.
PN(s) : 20045334