Field Service Agent - TUS

Service Agent Opportunity At DHL

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start your career with DHL today DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensure compliance with safety, security, regulatory, and company policies.

Key Responsibilities :

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales / Service to resolve customer problems
• Assists with operational procedures including sorting, loading / unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting / securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import / export documentation and assist in the customs clearance process in some markets

Skills & Qualifications :

Physical Requirements :

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include : Competitive Pay, Bonus / Incentive Programs, Retirement Savings 401K with company match, Medical, Dental, Vision, well-being programs, Tuition Reimbursement, Generous Paid Time Off Starting at 4 Weeks (PT / FT), Paid Leave, Employee Discount Program, Employee Assistance & Work Life Program, Outstanding training opportunities.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.