AM Server

Description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota's first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation : $15.97 / HR

What will you be doing?

Greets the guests in a friendly and courteous manner and explains any specials and / or restaurant promotions for guest awareness, discusses water choices - bottled or tap.

Records the details of the order from the guests, repeating the order to the guest to check for accuracy. Up sells with each opportunity.

Retrieves orders from Food Runner, ensuring all items are to specifications. Abides by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.

Replenishes beverages as necessary and checks with guests for overall satisfaction.

Collect payment for check, always thank guest and invite them to return.

Maintain all cleanliness and sanitation along with personal hygiene.

What do you bring to the role?

Must have high-level knowledge of food and beverage preparation, service standards, guest relations, and etiquette.

Knowledge of the appropriate table settings, service ware, and menu items.

Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicates with guests to explain and record orders.

Ability to remember, recite, and promote the variety of menu items.

Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.

Ability to operate a keyboard, learn Point of Sales procedures to pre-check orders, and close out the check.

Prior food and beverage experience required. Prior hospitality experience preferred.

Ability to learn wine varieties, vintage and labels.

What's in it for you?

A free, well-balanced meal every shift

Room discounts at Marcus Hotels & Resorts

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

"Two for one" movie theater coupons at Marcus Theatres

Ability to grow your career and transfer from one property to another

Early wage access

Paid time off

Flexible scheduling

Employee assistance program offer and 401k with employer match

And more!

About Us :

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.