Customer Service Representative

Job Description

Customer Service Representative

Murray, UT$17.00hr to $18.00hr

Mon- Fri 8 : 00 am to 5 : 00 pm

We are an established pioneer in cultural exchange as one of the original sponsoring agencies for the Au Pair Program. We specialize in childcare and have exclusively worked to match families with Au Pairs for over three decades.

We are committed to fostering global friendships and have facilitated successful exchanges for tens of thousands of participants from over 37 countries.

Operation from our Salt Lake City headquarters, we work diligently to promote cultural understanding and personal growth, creating lifelong bonds between host families and au pairs while upholding integrity and accountability across our global community.

We're seeking a dedicated Customer Service Representative to assist both existing and prospective clients seeking childcare services.

If you're a customer service expert in search of a fulfilling role, come aboard our team by applying today.

Responsibilities :

• Engage with potential clients, furnishing information and promptly addressing inquiries.
• Evaluate customer requirements and match them with available services, providing customized solutions.
• Foster robust rapport with clients and partners, ensuring consistent and efficient communication.
• Assist in processing customer paperwork and internal documentation with precision and timeliness.
• Coordinate various customer accounts, activities, and events seamlessly.
• Clearly communicate business policies and procedures to clientele.
• Exhibit proficiency and understanding of operational processes within Customer Service.
• Collaborate closely with team members to accomplish shared goals.
• Uphold the standards of internal business procedures with a focus on quality and accuracy.
• Manage incoming phone calls by appropriately assigning and redirecting them as needed.

Skills and Experience Required :

• Foster a positive demeanor and showcase exceptional verbal and written communication abilities.
• Demonstrate proficiency in word processing, spreadsheet software, email systems, and various PC-based applications.
• Display a proactive attitude towards learning and career advancement within the industry.
• Present oneself professionally through attire and grooming.
• Execute tasks with a sense of urgency and adeptly prioritize responsibilities.
• Exhibit meticulous attention to detail across all facets of work.
• Uphold integrity and adhere to ethical principles.
• Maintain a stellar attendance record and reliability.
• Showcase problem-solving skills.
• Possess a resilient personality capable of managing challenging situations and interactions across diverse cultures.

Perks and Benefits :

• Enjoy a vibrant company culture and a supportive work environment that promotes work-life balance.
• Access excellent health benefits and a comprehensive 401k retirement plan.
• Explore opportunities for career advancement and personal development.
• Convenient onsite kitchen facilities for your comfort and convenience.

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class.

All applicants applying for U.S. job openings must be authorized to work in the United States.