Team Leader CSU

BrightlitalentIndianapolis, IN, US

Hace 15 horas

Tipo de contrato

A tiempo completo

Descripción del trabajo

Job Title : Supervisor of Client Access

Insures professional and technical operation of the client access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall supervision of the Client Access team in accordance with initiatives : Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance.

Essential Job Functions :

Team Oversight and Staff Development
Timecard Accuracy
Coaching
Training
Yearly Evaluations of direct reports
Professional Growth and Development
Process Improvement
Collaboration in discussions and meetings
Audits
Action Plans
Onsite Observations
Leader Meetings

Knowledge, Skills, and Abilities :

Excellent written and oral communication skills

Excellent organizational skills

Ability to work with computers

Ability to work independently

Excellent typing skills

Experience and Education Qualifications :

Must possess a High School Diploma or equivalent

Preferred at least 2 years of previous management experience

Preferred previous customer service experience

Supervisory Requirements :

Communicate the strategic direction of the organization and encourage participation by all team members.

Provide leadership and guidance to all aspects of the department.

Take an active role in monitoring the identification, development, and execution of strategic objectives.

Involve, as appropriate, all team members to achieve goals.

Effectively communicate to team members any changes and newsworthy events within the department or company.

Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

Champion change and effectively manage the implementation of new ideas.

Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.

Employment Requirements :

Successful completion of background check including criminal record, driving record, abuse / neglect and fingerprint check.

Completion of New Hire Orientation at the beginning of employment.

All training requirements including Relias at the beginning of employment and annually thereafter.

Current driver's license, acceptable driving record and current auto insurance.

Physical Requirements :

ADA Consideration - Sedentary work : Exerting up to 10 pounds of force occasionally (exists up the 1 / 3 of the time) and / or a negligible amount of force frequently (exists 1 / 3 to 2 / 3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and / or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits :

Paid time off : Full-time employees receive an attractive time off package to balance your work and personal life.

Employee benefits package : Full-time employees receive health, dental, vision, retirement, life, & more.

Top-notch training : Initial, ongoing, comprehensive, and supportive.

Career mobility : Advancement opportunities / promoting from within.

Welcoming, warm, supportive : A work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission : A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace.

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Team Leader • Indianapolis, IN, US