Customer Service Representative
Job Category : Service-Customer Service Requisition Number : CUSTO019177 Showing 1 location Job Details
Description
Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.
From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.
AUS operates from over 200 locations nationwide and has an immediate opportunity for a Customer Service Representative in Lexington, KY.
This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner.
Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and / or customer complaints to insure consistent customer satisfaction.
Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.
SPECIFIC RESPONSIBILITIES :
- Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customers account.
- Efficiently and accurately record all information including any notes related to the customers issue or account.
- Provide quality customer service through one-call resolution and establishing long-term customer relationships.
- Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.
- Build and maintain inter-departmental relationships in order to ensure customers situation is handled, managing company guidelines and customer expectations.
- Utilize decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues.
- Identify, manage and enforce company service programs to ensure 100% process compliance.
- Alert management to service concerns not resolved in a timely and acceptable manner.
- Identify and communicate service trends.
- Performs other duties as required or assigned in accordance with scope of activities enumerated above.
KNOWLEDGE, SKILLS & ABILITIES :
- Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable
- Ability to take initiative and strong sense of urgency
- Excellent communication skills to include answering phones professionally
- Proven worth ethic, positive attitude and a team player who enjoys a challenge
- Ability to work with all company software used to manage and maintain customers
- Excellent analytical and problem solving skills, with an attention to detail
- Capable of completing one-call customer resolution
- Must have the ability to monitor and drive all company service programs
- Experience with Oracle Tele-service application a plus
- Experience with Cisco CTI a plus
- Schedule flexibility to include day, nights, weekends and overtime
EDUCATION :
- High school degree
- Bachelors degree is preferred, but not required
EXPERIENCE :
Two years of customer service experience, and proven track record in a high call volume environment preferred.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)