Information Technology Help Desk Support

Information Technology Help Desk Support

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Senior Talent Acquisition Partner I TA Management

Are you passionate about solving complex technical problems and keeping business-critical systems running smoothly? Cornerstone Advisors is seeking a Help Desk Support to provide high-quality support to our team members and ensure the stability of the IT systems that power our consulting services to banks and credit unions.

What You'll Do

• As a Technology Support Engineer, you will be the first line of defense for internal users, diagnosing and resolving a wide range of software, hardware, and network issues
• Troubleshoot hardware, software, and access issues, escalating when needed
• Own reported issues from intake through resolution, keeping users informed every step of the way
• Provide remote support via phone, email, or chat
• Coordinate employee onboarding and offboarding, including account setup and secure access
• Share best practices and educate staff on IT systems and security protocols
• Help shape our IT operations by identifying trends and recommending improvements
• We're seeking someone who combines technical expertise with excellent communication and problem-solving skills

Technical Skills

Soft Skills

Qualifications

Why Join Cornerstone Advisors

EEO STATEMENT

Cornerstone Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, our firm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

Employment type

Job function

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Medical insurance

Vision insurance

401(k)

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