Student Services Specialist Senior

Student Services Specialist Senior

Job ID : 322031

Location : Rio Salado Community College

Full / Part Time :

Regular / Temporary : Regular

Hiring Salary Range

$20.61 - $26.80 / hourly, DOE

Grade

111

Work Schedule

The standard work schedule will be Monday - Friday 8 : 00am - 5 : 00pm during the Academic Year.

7 : 00am - 6 : 00pm during the Summer Months

This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote workschedule for this position will be based upon the needs of the department.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Provides case management advisement to an assigned caseload of students by Field of Interest under a Guided Pathways model. May advise prospective students. Provides student service program support, processing, and information resource referrals by performing the more technically demanding program support tasks, including extensive responsibilities for student advising.

Essential Functions

70% - Provides professional-level end-to-end academic advising to a caseload of students, to support student learning, persistence, and degree completion through a variety of communication modes, including email, phone, WebEx and in-person services. Provides one-to-one and group academic advising, on-boarding, retention, and success support functions to students to ensure ongoing successful progress to completion of degree programs working within a Field of Interest (FOI). Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward certificate / degree using PeopleSoft and other technologies. Identifies academic options including extracurricular activities, honors program, and scholarships. Provides advice and consultation to students in selection of options best suited to student goals, interests, and skills. As the assigned advisor, connects students with academic and personal resources including but not limited to, tutoring, counseling, and career services; recognizing individual student circumstances and identifying potential barriers. Provides ongoing outreach and proactive follow up to ensure student learning and progress outcomes are met. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Assesses routine and unusual situations and reaches appropriate conclusions for actions as needed, consulting with others as necessary. Escalates matters requiring senior leadership intervention to a Supervisor and / or Director level. Monitors / tracks student academic progress through a variety of reporting tools. Performs higher level complex operations requiring technological ability and understanding of system processes for the benefit of the student such as creating and analyzing degree progress reports, course applicability compliance reviews, plan changes, prior credit evaluation reviews and more.

20% - Facilitates activities related to the Guided Pathways framework and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the role of advisement in student success. Coordinates with College and District departments to promote programs on campus and within the community. Works collaboratively and collegially with academic units, faculty, and student services throughout the college and across the district to facilitate comprehensive academic support. Acts as college / department resource to current and prospective students, faculty, staff and external groups on issues related to academic advising, retention and success. May develop and provide training to other staff or departments one-on-one or collaboratively with a team. Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Participates in department, location, and District meetings. Attends professional development opportunities related to academic advisement, FOI content, and trends and topics on higher education student success.

10% - Analyzes and maintains student and program data to gauge student learning and success, as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Maintains database information and reporting systems. Makes recommendations for program and resource improvements by providing feedback on planning and degree assessment tools used to gauge, interpret and monitor students' progress. Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's degree

B. Recent student services experience in a college or university setting

C. Recent academic advisement experience in a college or university setting

D. Strong oral and written communication skills (Note : application materials will be evaluated on this area.)

Special Working Conditions

Travel to campus during interview / selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. This position is for the Rio Salado - Tempe location but may be required to travel to other locations.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving :

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving :

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review November 7, 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX / 504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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